Returns & Exchanges
At JB Hi-Fi, we want you to be completely satisfied with your purchase, offering flexible solutions for faulty items, change of mind, or products that don't meet your expectations. Our policy ensures a fair process for repairs, replacements, or refunds in accordance with Australian Consumer Law.
Check Eligibility
Ensure your product is within the return period and in its original condition with all packaging, or identify the specific fault if the item is defective.
Provide Proof of Purchase
Locate your original tax invoice, store receipt, or online order confirmation to verify your transaction and facilitate a faster processing time.
Choose Your Method
Return your item to any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via post for online orders.
Receive Resolution
Once assessed and approved, our team will process your refund back to the original payment method, provide a replacement unit, or arrange for a professional repair.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing